Please carefully read the Terms and Conditions below before you make reservation of tour. Becoming the customers of China Travel Summit.com, it will indicate that you have read these Terms and Conditions, and that you have accepted them including any updates terms. China Travel Summit has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice.
Privacy Policy
Please carefully read the Terms and Conditions below before you make reservation of tour. Becoming the customers of China Travel Summit.com, it will indicate that you have read these Terms and Conditions, and that you have accepted them including any updates terms. China Travel Summit has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice.
China Travel Summit (hereafter shown as CTST) always consider privacy to be an important personal right and consequently all due respect towards each user's privacy is an essential part of CTST's policy. Your information is collected when you contact us or make a reservation with us. We are committed to protecting your privacy and pledge ourselves to be worthy of your trust. We assure you that we will never disclose any of your registration information and other personal details to a third party except:
1 For the purpose of providing you with our services.
2 with your express permission.
3 as required by law or regulatory bodies.
4 in accordance with correlative CTST's regulations and other standard.
5 under other circumstances that CTST deems necessary
No legal responsibility for any loss caused by any or all of these above mentioned circumstances is taken by CTST.You will have sole responsibility for any loss attributed to your willing disclosure of your own personal information.CTST undertakes to preserve the privacy of any personal details at all times as well as after the termination of your membership.CTST retains the right to vary this policy at any time without prior notice.You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.
Make a reservation
6 Steps to make an easy online booking with chinatravelsummit.com:
Step 1: Brower our products pages to select the products that most suit you. After selecting the product, please click the"Booking" button at the bottom of the web page to get to the booking page and fill in the information on the booking page. Some questions are voluntarily, but keep in mind that our travel advisors need as much information as possible to create the perfect vacation for you. If you have any questions about our products just send an email to us. Our professional travel consultor will answer your questions within one working day. After filling all the necessary information, please click the "Submit".
Note: When you submit your reservation form, you have become China Travel Summit Community member. We will send the member ID and code to you by email. You can realize your booking situation of processing in your member centre.
Step 2: After receiving your reservation request we will reply you by email within 1 working days. We will design a plan for your tour including details of hotels, sightseeing trips and flight schedules. We may not, at this stage, be able to provide the domestic flight numbers in the itinerary but will indicate these by 'late pm flight to Beijing' or 'am flight'. Carefully check our proposal and feel free to amend the itinerary by changing cities, travel sites, hotels or flights. You may ask as many questions as you like when tailoring your tour.
Step 3: When you are completely satisfied with the final tour plan, to receive our final proposal and to accept our offer, there are only two things left to do: sending us an e-mail stating your acceptance of our offer, and pay CTST reservation deposit which is equal to 30% of the tour fee to initiate a reservation process ( At some events or festivals, the full payment is required as the deposit).
Note: We mightily suggest that your tour reservation with Yangtze River Cruise be made 40 days prior to the actual traveling date.
Step 4: Upon receiving your deposit, we will immediately start making the reservations. We will try our best to make sure all the tour arrangements will be the same as planned. However, we are not able to guarantee their availability until we have secured the bookings after receiving your deposit. The earlier that you confirm our proposal, the more likely we can adhere to the proposed itinerary. If we are not able to book part of the flights or hotels as proposed, we will suggest alternative options and ask for your approval before securing the booking.
Step 5: The process of confirming your tour will take 1-10 days depending on how early we receive your acceptance of our offer and the uniqueness of your tour (It may take longer if the Yangtze River cruise is included).
Step 6: After the tour reservations are confirmed and payment is received we will send you a confirmation email with the confirmation code. Suggesting the proposed flights, hotels, and tours be available at the time of confirmation. If any conditions should change after the time of confirmation, ChinaTravelSummit reserves the right to make changes and provide you with the similar alternative options.
Payment
1. Exchange Rate
China Travel Summit currently quotes tour prices in US Dollars on our web site to give you an idea of the tour cost at a rate of RMB 6.9 = US$1 and quote in RMB to you at the time when you are making bookings. Should a revaluation of the Chinese Renminbi occur when you pay for the tour, ChinaTravelSummit will honor all quotations for tours that have been fully paid at the time of the revaluation. Customers who have not paid for their tour in full at the time of any revaluation will be required to pay the difference caused by exchange rate. ChinaTravelSummit will never charge more that our quotation that has been accepted by you, our client.
For clients who make payment by credit card only:
China Travel Summit will draw Chinese currency (RMB) from your credit card. The Credit Card Company or Bank will convert this amount to the currency that is normally shown on your credit card. Banks and credit card companies will usually use a rate that enables them to make a profit on the exchange transaction. You may find that the actual payment that has been taken away from your credit card differs slightly from the original quotation in US$. China Travel Summit has no way to alter this situation and we get no benefit from the difference appearing on your credit card.
2. Deposit & Final payment
The reservation deposit which is equal to 30% of the total tour cost should be paid upon your confirmation. The transfer charge is on your own. The reservation deposit charge per person is included in your total tour quotation. We will deduct the reservation deposit charge from the total quotation when you send the next payment. A reservation for your tour will not be considered firm until the deposit is received. By sending the deposit, you agree to be bound by our Terms and Conditions. ( At some events or festivals, the full payment is required as the deposit).
The reservation deposit which is equal to 30% of the total tour cost is non-refundable if the client makes cancellation of the tour but it may be applied for your next trip within 18 months. The reservation deposit will not be calculated into the charge of the cancellation percentage.
The full or final payment should be paid 30 days prior before departure for your China tour. Should the tour booked within 30 days before departure for your China tour, full payment is required. The transfer charge is on the own.
3. Methods of Payment
a. Visa or Master Card secure online payment via PayPal. When you receive our proposal with quotation, In the email body, you will see a "PAY NOW" symbol, just click the Visa/Master Card PAY NOW symbol on the email payment request and you will be taken to the secure PAYPAL web site to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it's easy to join and it's free!
Or if you can pay us online to our paypal account directly at
payment@chinatravelsummit.com after logging in your account at www.paypal.com
Note: When either PayPal or China Travel Summit has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment.
b. Visa or Master Card by fax. When you receive our proposal with quotation, we will attach a "Credit Card Authorization Form" with the Email for you to fill. Please open the attached file and fill out the required form, then fax it to us at +86-773-3555592, with a copy of your credit card. If you prefer, you can scan the completed documents and email them to us. Click to see a sample of this form.
Note: This is only a guarantee of your payment; we will not charge your card until we have confirmed all the bookings.
c. Wire transfer. If you are booking your tour 30 days before your departure date, you may choose to make the payment by wire transfer.
Note:
1. Please include your tracking code on the transfer sheet when you are making wire transfer in the bank.
2. After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your tracking code on the copy and fax us the copy of the transaction receipt (Fax:86-773-3555592). Once we have received your payment fax, we will start to secure your booking.
3. It may take up to 10 days for your payment to reach our account. We recommend you to use the Bank of China to conduct the wire transfer which will be faster than using other banks.
Cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted.
Bank Account Information:
Account Holder: CHINA CROWN INTERNATIONAL TRAVEL SERVICE
Bank Name: BANK of COMMUNICATIONS, GUILIN BRANCH
Bank Address: NO.8 NANHUAN ROAD, GUILIN, GUANGXI PROVINCE, CHINA
Account No: # 453801000018010006727
Swift code: COMMCNSHGLN
Company Add: 4-7F, NO.1 NAN MEN BRIDGE SOUTH, ZHONG SHAN ROAD, GUILIN, GUANGXI PROVINCE, CHINA
Cancellation Refunds
We would feel deeply regret if you decide to cancel your trip to China, however we realize that there are many valid reasons that this can happen. In the event of cancellation, you must notify us by mail or by fax. we will refund any payment made to China Travel Summit ( to deduct any cancellation fee that is applicable) within 20 days of our receipt of your written cancellation request.
The cancellation fee will be a certain percentage of the tour price:
--- More than 35 days before the arrival day, the cancellation fee is 10% , but may be applied for your next trip within 18 months;
--- 21 days to 35 days before the arrival day, the cancellation fee is 10% + full cost of Yangtze River Cruise if applicable;
--- 8 days to 20 days before the arrival day, the cancellation fee is 30% + full cost of Yangtze River Cruise if applicable;
--- 4 days to 7 days before the arrival day, the cancellation fee is 50% + full cost of Yangtze River Cruise if applicable;
--- 3 days to 0 days before the arrival day, the cancellation fee is 100%+ full cost of Yangtze River Cruise if appicable.
Note: At some events or festivals, the cancellation fee will be less than or equal to your full payment.
Alterations to your itinerary before the booking are happily processed free of charge.After the payment of the deposit and the tour begins, any extra charges caused by your changes will be added, as air cancellation fee, hotel cancellation fee, etc. Any unused portion is neither refundable nor exchangeable due to your early departure, late arrival, or missed days on tours.
The payment for the Yangtze River Cruise can not be refunded if the cancellation notice is received less than 35 days prior to the date of the cruise.
Travel Documentation
Please make sure that you have got your valid passport and visa 20 days before your entry to China. All such documentation is the sole responsibility of the client.We can send you a free official invitation to assist you to obtain your visa after the reservation deposit is received. CTST accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation. If your tours contain other Asian countries arranged by us, you are requested to check and follow the visa policy of the country you are going to visit at the nearest embassy or consulate.
NOTE: Please be sure to check carefully your international and domestic air tickets you purchase so that you are fully aware of the policies of different airline companies.
Health Requirements
Clients should realize all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal.
Luggage Allowance
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Insurance
China Travel Summit tour packages include China Life Tourist Accident/Casualty Insurance provided free of charge as part of our package.However, this insurance is not applicable to the sole hotel or flight booking. We still highly recommend that you purchase full coverage travel insurance from you country of origin.
Shall you feel unsatisfied with any service China Highlights has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim.
Communications
You can contact ChinaTravelSummit by the web form from
www.chinatravelsummit.com , email, fax, or phone. If for any reason, you fail to receive any reply from ChinaTravelSummit in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling tour,please contac tour customer service center at
contact@chinatravelsummit.com or phone at 86-773-3555192 immediately.
Responsibility
As a tour operator, ChinaTravelSummit (hereafter shown as CTST) organize, promote, and sell tour programs consisting of certain travel services, including guide service, surface transportation, air transportation, water transportation, excursions and accommodations that we purchase or reserve from various suppliers. The suppliers providing services for our tour programs are independent contractors and they are not agents or employees of CTST's. To the extent that CTST are involved in booking air and/or cruise transportation for you, we act as your agent and not as an agent for the airline and/or cruise companies. CTST not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers or any other party not directly owned or controlled by CTST. CTST reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If CTST has cancelled any tour prior to the commencement of the tour, CTST is liable for a full refund of the money received by CTST.
CTST are not responsible for any loss, injury, or damage to person or property,alteration of itineraries or cancellation in part or in full, caused by acts of terrorism, war, climatic conditions, breakdown of machinery or equipment, acts of government or other authorities, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, earthquake, landslide, delay or cancellation of the flights or cruises . or any other actions, omissions or conditions beyond CTST's control.
CTST is not responsible for a client's failure to comply with customs regulations.
CTST tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. CTST's employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
China Travel Summit reserve the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
|
